Hate waiting for the next available agent? So do we.
We overstaff all shifts so that there is always someone to pick up the phone or online chat, so you don’t have to wait more than a few seconds for the next available operator. We also evaluate each employee’s speed, as well as the team performance as a whole, on a regular basis.
In-house issue tracking and load balancing.
We invest a lot of technical and human power to make our support efficient and fast. We have implemented in-house systems for fast issue tracking and load balancing of the incoming requests for all our agents.
Not happy with the service you receive? We doubt that, but just in case, we’ve added a one-click escalation option, so that you can easily transfer your issue to a supervisor or an agent with a higher level of experience. We’re open and transparent, because we believe in our people.
We help more than other hosting providers!
Being fast is not enough. What really sets us apart is our scope of supported issues. Standard hosting providers limit support to hosting-related issues only. We service a much larger area of problems and avoid dismissing questions as non hosting-related.
Application Specific Support
Aside from providing an easy and hassle-free CMS installation and free migration, we also help you with popular script extensions, plugins and templates, investigate and fix application-related issues and requests that other hosts turn down as beyond their scope.
The Human Side of Customer Support
We’ve put up personal profiles of all our employees. Each time you get in touch with one of our representatives via our HelpDesk and soon Livechat, you will be able to see their profile with technical background, years of experience, specific areas of expertise and interests. Putting the face behind the name and the title in the digital age makes communication more human – and ultimately far more pleasant.